Homecare Support is part of the Human Support Group which was established in 1998 and provides care across many parts of the country through eight dedicated offices. We are a people-focused business, from our hands-on senior managers who have local knowledge and experience in the areas we serve to our committed, compassionate care workers who do what they do because they care.
We are regulated by the independent Care Quality Commission (who set stringent standards for the management and operation of care services). Information about the CQC can be found at www.cqc.org.uk where you can read our latest inspection report and compare our performance against other providers. Here’s what the Care Quality Commission inspectors said in their last report:
Service users spoken to confirmed the staff are always polite and friendly and their privacy and dignity is always respected particularly when providing personal care. One service user said ‘The staff are excellent, they are very patient and kind’. Another said ‘My mobility was really restricted until my carer helped me and now I can get around much more easily.’ The relative of one service user praised the staff for their patient and caring nature saying ‘The staff are excellent with my relative, they are kind and gentle and always have fun with him.’
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Homecare Support has demonstrated its Management Systems to be compliant to ISO 9001: 2008 quality standards. Detailed process documentation, monitoring and measurement along with significant commitments to continuous training and customer satisfaction are key requirements for this certification.
Regulated by the Care Quality Commission.